Ops
Operating models, swimlanes, RACI thinking, workflow maps, AI agent architecture, human-in-the-loop systems, governance models.
Core Lens: Operating Model
People + Process + Technology + Governance. Every workflow decision maps to one of these four layers. Operating model work asks: which layer is actually broken, and what does fixing it require?
This framework stays central to every page here and inside Cadence/LIO.
How We Work Here
Ops pages use three frameworks to diagnose and redesign operating models:
DIVE
Diagnose the actual operating model. Integrate cross-functional perspective. Validate the new design. Enable with technology.
REEF
Renew ownership and accountability. Examine where governance actually lives. Evaluate quality gates. Foundation — rebuild on proven structure.
MURK
Misalignment between stated and actual responsibilities. Underuse of available capability. Redundancy in oversight or approval steps. Knots — where change gets stuck.
What Lives Here
Operating Models
People, process, technology, governance breakdowns for real workflows.
Swimlanes
Cross-functional handoff maps showing where responsibility shifts.
RACI Thinking
Decision rights and accountability mapping. Who is Responsible, Accountable, Consulted, Informed.
Workflow Maps
Current-state and future-state process maps using DIVE structure.
AI Agent Architecture
How agents fit into the operating model—which layers they touch, which stay human.
Human-in-the-Loop Systems
Where human review, judgment, and accountability stay load-bearing.
Governance Models
Review gates, QA checkpoints, and approval structures that stay human-centered.